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Refund policy

Return & Refund Policy

At Ashlenza, we take pride in delivering premium-quality fragrances.
Please note that we do not accept returns once an order is delivered, unless the product is damaged or defective.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos or videos of the product and packaging

Once verified, we will replace the product at no extra cost.

We appreciate your understanding, as this policy helps us maintain product quality and hygiene standards.